1. Delivery The goods you
order will be delivered to the address you give when you place your order,
except that some deliveries are not made outside the United Kingdom.
Orders placed before 1.00 pm on a working day will be processed that day and
will be delivered as per the stated delivery estimate provided no additional
security checks are required and all items are available. (A working day is any
day other than weekends and bank or other public holidays.)
If delivery cannot be made to your address for reasons under the Suppliers
control the Supplier will inform you as soon as possible. If you deliberately
fail to take delivery of the goods (otherwise than by reason of circumstances
under control of the Supplier) then without prejudice to any other right or
remedy available to the Supplier, the Supplier may: Store the goods until
actual delivery and charge you for reasonable costs (including insurance) of
storage; or sell the goods at the best readily obtainable price and (after
deducting all reasonable storage and selling expenses) account to you for any
excess over the price you agreed to pay for the goods or charge you for any
shortfall below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract under the
Distance Selling Regulations the Supplier shall refund or re-credit you within
30 days for any sum that has been paid by you or debited from your credit card
for the goods.
On exercising your right to cancel you shall be required to return the goods to
the Supplier. Should you fail to return the goods, the Supplier reserves the
right to deduct any direct costs incurred by the Supplier in retrieving the
goods as a result of such failure.
Every effort will be made to deliver the goods as soon as possible after your
order has been accepted. However, the Supplier will not be liable for any loss
or damage suffered by you through reasonable or unavoidable delay in delivery.
In this case, the Supplier will inform you as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received in
good condition. If the package does not appear to be in good condition then
please refuse the delivery. If you are unable to check the contents of your
delivery at the point of delivery then please sign for the parcel as
"UNCHECKED". Failure to do so may affect any warranty claims that you make
2. Returns Policy You may return most new, unopened items within
30 days of delivery for a full refund. We'll also pay the return shipping costs
if the return is a result of our error (you received an incorrect or defective
You should expect to receive your refund within four weeks of giving your
package to the return shipper; however, in many cases you will receive a refund
more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (3 to 5 business days), and the time it takes
your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order
using the "Complete Orders" link under the My Account menu and click the Return
Item(s) button. We'll notify you via e-mail of your refund once we've received
and processed the returned item.
3. Shipping & Collection from our Warehouse We can ship to
virtually any address in the world. If you are looking to place an international
order (i.e. outside of the UK) then please contact us and we will prepare a
quotation specifically for you. Note; that there are restrictions on some
products due to the size - some products cannot be shipped to international
When you place an order, we will estimate shipping and delivery dates for you
based on the availability of your items and the shipping options you choose.
We also provide a 'Collect from our Warehouse' option - this option allows
customers to collect their order in person or they can arrange their own courier
The address for arranging collection is:
South West Play
We are open Monday to Friday (Except Bank Holidays). 9am - 5pm.
General exclusions of liability: We will not be liable for any economic loss, including (without limitation) loss of profit, business, revenue resulting from loss of use, sale, market, goodwill, anticipated savings, data, costs of providing any alternative means of transport or any other like losses whether direct or indirect and whether caused negligently or otherwise or arising out of or in connection with any performance or failure to perform the services or any breach of these conditions by us.
We will not be liable to you for the delayed delivery of a consignment or for any failure or delay in the performance of the services under these conditions due to an event beyond our reasonable control including without limitation any:
· Delay or cancellation of shipments, ferries, flights, railways or other transport.
· Failure of a consignee to accept delivery of a consignment.
· Delays in or refusal of customs clearance.
· Acts of God, acts of government or other authorities, war, riot, civil commotion, malicious damage to property, blockades, strikes, lockouts or other industrial disputes (whether involving our workforce or that of a third party) compliance with any law or governmental order, rule, regulation or direction, seizure under legal process, national emergencies, fire, flood, tempest storm or other weather conditions making provision of the services impractical, accident, breakdown of plant or machinery, default of suppliers (including without limitation fuel) or sub contractors.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Revised 10th May 2011.