Shipping & Returns Policy
The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom. Orders placed before 1.00pm on a working day will be processed that day and will be delivered as per the stated delivery estimate – provided no additional security checks are required and all items are available. (A working day is any day other than weekends and bank or other public holidays.) If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible. If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may: Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods. If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
You may return most new, unused items within 7 days of delivery for a full refund. Some large bulky items are excluded and are clearly identified. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request. If you need to return an item, simply call us on 01736 360254 or email us on firstname.lastname@example.org.
Shipping & Collection:
from our Warehouse we can ship to virtually any address in the world. If you are looking to place an international order (i.e. outside of the UK) then please contact us and we will prepare a quotation specifically for you. Note; that there are restrictions on some products due to the size – some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We also provide a ‘Collect from our Warehouse’ option – this option allows customers to collect their order in person or they can arrange their own courier service. The address for arranging collection is: South West Play, Unit 3, 78 The Strand, Newlyn, Penzance, Cornwall TR18 5HW . We are open Monday to Friday (Except Bank Holidays). 8.30am – 4.30pm
General exclusions of liability: We will not be liable for any economic loss, including (without limitation) loss of profit, business, revenue resulting from loss of use, sale, market, goodwill, anticipated savings, data, costs of providing any alternative means of transport or any other like losses whether direct or indirect and whether caused negligently or otherwise or arising out of or in connection with any performance or failure to perform the services or any breach of these conditions by us. We will not be liable to you for the delayed delivery of a consignment or for any failure or delay in the performance of the services under these conditions due to an event beyond our reasonable control including without limitation any:
- Delay or cancellation of shipments, ferries, flights, railways or other transport.
- Failure of a consignee to accept delivery of a consignment.
- Delays in or refusal of customs clearance.
Acts of God, acts of government or other authorities, war, riot, civil commotion, malicious damage to property, blockades, strikes, lockouts or other industrial disputes (whether involving our workforce or that of a third party) compliance with any law or governmental order, rule, regulation or direction, seizure under legal process, national emergencies, fire, flood, tempest storm or other weather conditions making provision of the services impractical, accident, breakdown of plant or machinery, default of suppliers (including without limitation fuel) or sub contractors.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
What We Collect:
We may collect the following information: name and job title, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers. We DO NOT store any financial details such as credit or debit card numbers. All of our debit and credit card transactions are processed by Paypal or Barclaycard. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping, to improve our products and services, periodic promotional emails about new products, special offers or other information which we think you may find interesting, for market research purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at email@example.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect